Cartio Return & Exchange Policy

At Cartio, customer satisfaction is important to us. We carefully check our products before they are shipped, and we want to make sure you’re happy with your order. Please read our return and exchange policy carefully before making a purchase.

1. Return Eligibility

• Returns or exchange requests must be made within 24 hours of receiving your order.

• Items must be unused, unworn, and in their original condition, with all original packaging, tags, and accessories included.

• Cartio reserves the right to refuse any return or exchange if the product shows signs of use, wear, damage, misuse, or alteration.

2. No Refunds – Exchange Only

• We do not offer cash or card refunds.

• Approved returns may be exchanged for another available product of equal or higher value.

• If you choose a product of higher value, you will be required to pay the price difference.

• Exchanges will only be processed after the returned product has been received and inspected by our team.

3. Defective, Damaged, or Incorrect Items

• If you receive a product that is defective, damaged, or different from what you ordered, please contact us within 24 hours of delivery.

• Please provide your order number and clear photos or videos showing the issue.

• Once the issue is verified and approved, Cartio will arrange an exchange or replacement at no additional cost to you.

4. How to Request an Exchange

1. Contact the Cartio support team within 24 hours of receiving your order.

2. Provide your order number, the reason for the exchange, and photos or videos if applicable.

3. Wait for confirmation and approval from our team before returning the product. Returns sent without prior approval may not be accepted.

4. Once we receive and inspect the returned item, we will contact you to complete the exchange.

5. Return & Delivery Costs

• Customers are responsible for any return and re-delivery costs associated with a regular exchange.

• If the product received is confirmed to be defective, damaged, or incorrect, Cartio will cover the applicable exchange delivery costs.

• Cartio is not responsible for items that are lost or damaged while being returned by the customer.

6. Important Notes

• Products that do not meet the conditions stated above may be refused and returned to the customer.

• Exchange requests made more than 24 hours after delivery may not be accepted.

• Product exchanges are subject to stock availability.

• By placing an order with Cartio, you acknowledge that you have read and agreed to this Return & Exchange Policy.

Cartio reserves the right to update or modify this policy when necessary.